RICS Rules of Conduct and Global Professional Standards ROC-5: Rule 5: public interest, responsibility and preventing harm

The rule requires members and firms to serve the public interest, own their actions, prevent harm and protect public trust in the profession. Example behaviours: questioning suspect practices and raising concerns in good faith with colleagues, management, clients, RICS or other bodies, with firms providing routes to raise concerns internally; supporting those who report in good faith; ensuring public statements do not undermine confidence in the profession; responding to complaints promptly, openly and professionally; not discouraging complainants from using alternative dispute resolution, RICS or another regulator; cooperating with investigations and providing information reasonably requested where lawful; members considering how health conditions affect their competence and seeking adjustments or stepping back; managing professional finances responsibly; and acting on breaches of the rules and reporting suspected significant breaches, their own or others', to RICS.