Third-party service providers are engaged, managed and overseen in line with the outsourcing strategy and the managing agent's service standard. Baseline: due diligence completed and performance monitored; terms of delegation, service standards, reporting and audit obligations and termination provisions set and communicated. Higher levels add pre-engagement capability assessments for the product and target market, quality control against operational and outcome targets, and frequent engagement and training to improve consistency.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.