Principles for Doing Business at Lloyd's
Principle 5: Customer Outcomes – Principles for Doing Business at Lloyd's

Principles for Doing Business at Lloyd's P5.1: 5.1 Board-set conduct culture promoting good customer outcomes across the product lifecycle

The conduct culture set by the board promotes good customer outcomes throughout the product lifecycle and protects Lloyd's brand, reputation and regulatory standing worldwide. Baseline: board members show commitment to the defined conduct culture in their decisions and communications internally and with third parties; strong customer challenge in business planning and strategy; the board receives information to judge whether the conduct culture is embedded. No further guidance at higher levels.

Maintained by Gerard Blokdyk

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