Customers can easily access clear and fair sales and post-sales services. Baseline: processes ensure customers and distributors receive information at the right time. Higher levels add structured oversight ensuring good outcomes, processes suited to the target market, sales only within the target market, clear and timely policyholder information, clear, fair and not misleading promotions and controlled incentive schemes that reward quality over volume.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.