Annex A disclosure item (Service support) that a public provider completes for each cloud service: How support is delivered (email, portal, telephone, direct access to engineers) and when (round the clock or set hours), response times, how and how fast outages are announced, whether customers keep ongoing access to audit records of their instances and get help with incidents, and incident response time and mean time to repair. Items the provider cannot or will not disclose carry a remark, and the completed form is signed by the provider and the certification body's lead auditor.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.