Kotter 8-Step Change Model
Change leadership principles and the dual operating system – Kotter 8-Step Change Model

Kotter 8-Step Change Model P2: Principle: head and heart

What does P2 require?

People are moved to change by appealing to both reason and emotion: data and facts alone do not motivate, and giving greater meaning and purpose makes much more possible. The opportunity is framed rationally and emotionally; the heart of change is often glossed over, yet emotionally invested people are much less likely to give in to barriers. Akhtar and Kotter's example in education is a college that made attrition visible by setting photographs of students who dropped out beside the diplomas of those who graduated.

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