Makes sure organizational changes are introduced smoothly and succeed, and that their benefits last, by managing the people side of change, whatever is being changed (a practice, a structure, technology or a service), so that everyone affected accepts and backs it. It needs objectives that are clear and relevant; strong, committed leadership from sponsors and day-to-day leaders; participants who are willing and ready (persuaded, trained and informed); and improvement kept up through ongoing reinforcement. Its activities are: building urgency; managing stakeholders; managing sponsors; communication; empowerment; handling resistance; and reinforcement. Portfolio decisions set it in motion; it keeps improvement going; it engages stakeholders at every stage; it is vital when new or changed services are deployed; it keeps projects working together; and it carries on into live operation until the change has been adopted.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.