Backs the organization's service management strategies and plans by making sure money and investment are used well. It supports the decisions of the governing body and management about where funds go and makes budgeting, costing and accounting for products and services visible, in step with portfolio, project and relationship management. Budgeting and costing forecast and control income and spending through a regular negotiation cycle and continuous monitoring, turning expected and actual demand into operating and project costs. Accounting fully tracks spending, showing usage and cost per customer, service and cost centre. Charging, which is optional, bills consumers, but every service needs a funding model. It funds plans, ranks improvements by return on investment, supports the financial side of relationships, keeps design and transition economical and transparent, funds and assesses the acquisition of resources, and understands operating costs and income in delivery, paying attention to digital technologies and to the move from capital to operating spend.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.