Helps the organization decide well and improve continually by cutting uncertainty: it gathers relevant data about the objects being managed (the organization itself; its products and services; its practices and value chain activities; its teams and individuals; its suppliers and partners) and assesses that data soundly in context. Objectives flow down from organizational goals to critical success factors (the conditions that must hold for the intended results) and then to key performance indicators (the main measures for judging success against an objective). KPIs are picked carefully because they influence behaviour, and results are reported in forms that suit each audience. The practice feeds strategy and portfolio decisions; tracks performance for improvement; supports stakeholder engagement through dashboards and reports; informs management decisions before go-live; makes development and procurement transparent; and supports the ongoing management of services.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.