ISO/IEC 27031:2025
Determining the ICT continuity plan – ISO/IEC 27031:2025

ISO/IEC 27031:2025 10.5: External contacts and procedures

What does 10.5 require?

The organization should maintain the external contacts and procedures the plans need: suppliers and cloud providers with their incident and support routes, emergency services, regulators and authorities that must be notified, customers and partners that depend on the services, and insurers, with the procedures for contacting each, the information they need, and the authority to release it.

Maintained by Gerard Blokdyk

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