ISO 37301:2021
Operation – ISO 37301:2021

ISO 37301:2021 8.4: Investigation processes

The organization shall develop, establish, implement and maintain processes to assess, evaluate, investigate and close reports of suspected or actual noncompliance, ensuring decisions are fair and impartial; investigations shall be carried out independently by competent persons free of conflicts of interest; the results shall be used as appropriate to improve the CMS (clause 10); the number and outcomes of investigations shall be reported periodically to the governing body or top management; and documented information on investigations shall be retained.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 6 controls across 6 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 22000:2018 · 1 control

  • 8.4 Emergency preparedness and response

ISO 22301:2019 · 1 control

  • 8.4 Business continuity plans and procedures

ISO 27701:2019 · 1 control

  • 8.4 Privacy by design and privacy by default

ISO 37001:2016 · 1 control

  • 8.4 8.4 Non-financial controls

ISO 9001:2015 · 1 control

  • 8.4 Control of externally provided processes, products and services

ISO/IEC 42001:2023 · 1 control

  • 8.4 AI system impact assessment

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Operation – ISO 37301:2021

Query this from an agent

The graph holds this control, the 6 it maps to, and the evidence behind each claim, over MCP and REST.