ISO 30401
Clause 4 Context of the organization and the knowledge management system – ISO 30401

ISO 30401 4.4.4: 4.4.4 Knowledge management enablers

The knowledge management system shall bring together elements of each of the following enablers so the system is effective, that supports its objectives and covers the priority domains of 4.3: human capital, ensuring that knowledge management is encouraged within the organization through roles, responsibilities and incentives; processes, knowledge activities embedded in organizational processes including procedures, instructions, methods and measurements; technology and infrastructure, digital channels, virtual and physical workspace and other tools; governance, keeping the system aligned with the organization's strategy (strategy, policy, service level agreements, code of conduct); and knowledge management culture, where knowledge activities are encouraged and knowledge is valued and actively used, attitudes and norms about sharing and learning being the enablers.

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