ISO 21001:2025
Clause 4: Context of the organization – ISO 21001:2025

ISO 21001:2025 4.2: 4.2 Understanding the needs and expectations of interested parties

Determine the interested parties relevant to the EOMS, what they require, and which of those requirements the EOMS will address. Parties whose actual or potential effect on stable, consistent delivery of educational offerings is significant are taken into account, always including learners, other beneficiaries and the organization's staff. Keep the parties and their requirements under monitoring and review. Notes: parties can have climate-related requirements; Annex C classifies parties.

Maintained by Gerard Blokdyk

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ISO 9001:2015 · 1 control

  • 4.2 Understanding the needs and expectations of interested parties

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Other controls in Clause 4: Context of the organization – ISO 21001:2025

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