ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence
Clause 7: Process requirements – ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence

ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence 7.7.3: Resolution of complaint

What does 7.7.3 require?

Investigating and resolving a complaint shall not lead to any discriminatory action. The resolution shall be decided, or reviewed and approved, by people who had no part in the matter complained about; where resources make that impossible, whatever alternative is used shall not undermine impartiality.

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