ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence
Clause 7: Process requirements – ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence

ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence 7.2.2: 7.2.2 Laboratory information for patients and users

The laboratory shall have information available for users and patients, detailed enough to give a comprehensive understanding of its scope and requirements, including locations, hours and contacts, request and collection procedures, scope and expected result availability, advisory services, patient consent requirements, factors known to affect examination performance or interpretation, and the complaint process.

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