Top management shows leadership of, and the organization is actively devoted to, handling complaints well and without waste, with the commitment visibly coming from and promoted by top management. Strong leadership should let staff and customers help improve products, services and processes. It shows in how policy and procedures for resolving complaints are defined, adopted and spread, and in the provision of adequate resources, training included.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.