Top management sets a clear, written policy on handling complaints that puts the customer at its centre. All staff are made aware of it and can get it; customers and other relevant interested parties can get it too. It is backed by procedures and by objectives for each function and role in the process. In setting the policy and objectives the organization takes into account the applicable statutory and regulatory requirements, its financial, operational and organizational requirements, and input from customers, staff and other relevant interested parties. The quality policy and the complaints-handling policy are kept consistent with each other.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.