When it plans, designs, develops, runs, maintains and improves the complaints-handling process, the organization takes account of its context: it identifies and deals with the external and internal issues that bear on its purpose and on its ability to meet complaints-handling objectives; it identifies the interested parties relevant to the process and addresses their relevant needs and expectations; and it sets the scope of the process, with its boundaries and applicability, in light of those issues and needs.
This control maps to 3 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 3 it maps to, and the evidence behind each claim, over MCP and REST.