What does 3.12 require?

When work-related harm or an incident occurs, its origin and underlying causes are investigated to expose any failure in the management system, and the investigation is documented. Competent people conduct it with suitable participation of workers and their representatives. Findings go to the safety and health committee, where one exists, for its recommendations; findings and recommendations alike are passed to the appropriate people for corrective action, fed into management review and weighed for continual improvement. The resulting corrective action is implemented so that the harm or incident does not recur. Reports from outside investigators such as inspectorates and social insurance bodies are treated the same way as internal investigations, with due regard to confidentiality.

ILO-OSH 2001 Guidelines on Occupational Safety and...

Other controls in Chapter 3 Evaluation: performance monitoring, investigation, audit, management review (3.11 to 3.14) – ILO-OSH 2001 Guidelines on Occupational Safety and Health Management Systems

3.11.1-3.11.5 Procedures to monitor, measure and record OSH performance regularly, with allocated responsibility at each management level; indicators chosen for the organisation's size, activity and objectives; qualitative and quantitative measures based on identified hazards, policy commitments and objectives that feed the management review; monitoring that shows whether policy and objectives are implemented and risks controlled, uses active and reactive methods beyond injury statistics, is recorded, and gives feedback, assurance that day-to-day controls work, and the basis for improvement decisions
3.11.6-3.11.7 Active monitoring of plans, performance criteria and objectives, systematic inspection of work systems, premises, plant and equipment, surveillance of the working environment including work organisation, health surveillance for early detection of harm, and compliance with legal and subscribed commitments; reactive monitoring that identifies, reports and investigates injuries, ill health including sickness absence, diseases and incidents, other losses such as property damage, deficient performance and system failures, and rehabilitation and health-restoration programmes
3.13 Periodic audits under an audit policy and programme defining auditor competency, scope, frequency, methodology and reporting, covering every system element, concluding on effectiveness against policy and objectives, worker participation, response to performance evaluation and earlier audits, legal compliance and continual improvement, conducted by competent persons independent of the activity audited, reported to those responsible for corrective action, with worker participation in auditor selection and all audit stages
3.14 Management reviews at a frequency and scope set by the employer or most senior accountable person that evaluate the system's overall strategy against planned performance, its ability to meet the needs of the organisation and stakeholders including workers and regulators, the need for changes to the system, policy and objectives, timely remedial action including adaptations to management structure and performance measurement, direction and priorities for planning and improvement, progress on objectives and corrective actions, and the effectiveness of earlier follow-up; consider investigation, monitoring and audit results and internal and external changes; record and communicate findings to those responsible and to the committee and workers

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MCP endpoint All ILO-OSH 2001 Guidelines on Occupational Safety and Health Management Systems controls