An intervention is designed in seven steps: get on the balcony; judge how ripe the issue is across the system (urgency that is widespread rather than local, and framing to the level of readiness); ask where the leader stands in the situation (how the factions see the leader and what behaviour would disrupt the pattern); think hard about the framing; hold steady after the intervention while the heat rises; study the factions as they start to form; and keep the work at the centre of people's attention, resisting the pull to personalize the issue or let it drop.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.