Management includes SLAs in outsourcing contracts to specify performance expectations and accountability, monitors the provider's compliance with the key SLAs closely, and supports the oversight program with a formal policy defining the SLA program, an SLA monitoring process, a recourse process for non-performance, an escalation process, a dispute resolution process and a termination process.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.