FFIEC IT Examination Handbook
Outsourcing Technology Services booklet (June 2004) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook OTS-04: Quantity of Risk Considerations (Outsourcing Technology Services)

At the inception of an outsourcing decision management evaluates the quantity of risk from the function outsourced (the sensitivity of the data the provider handles, transaction volume and criticality to the business), from the provider (financial strength, management and staff turnover, business continuity capability, the accuracy and timeliness of its management information, experience with the function, reliance on subcontractors, location especially cross-border, and redundancy of communication lines) and from the technology used (reliability, security and scalability).

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