FFIEC IT Examination Handbook
Outsourcing Technology Services booklet (June 2004) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook OTS-07: Request for Proposal (Outsourcing Technology Services)

The institution generates the request for proposal from the requirements definition, describing its objectives, the scope and nature of the work, expected service levels, delivery timelines, measurement and control requirements and its security, business continuity and change control policies, and asking for responses and fees; it evaluates proposals against its needs, evaluates any material differences from the RFP through a process like the one used to develop the requirements, understands how the differences affect its objectives, and negotiates their resolution before contracting.

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