Management defines objectives for IT and operations and KPIs aligned with enterprise risk management to measure them, sets benchmarks and analyses deviations, automates collection where possible, uses indicators such as resource utilisation, network availability, response and connect times, voice response and mobile and internet banking capacity, system failures, help desk metrics, virtualisation metrics and change management metrics, reviews KPI reports regularly with reporting to the board where needed, implements corrective action plans with owners and progress monitoring, reviews the KPIs with stakeholders periodically, and pairs KPIs with key risk indicators.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.