IT operations personnel operate and maintain the infrastructure day to day: network infrastructure management (connectivity, remote access, telecommunications, ports, monitoring and issue resolution), server and device management including on- and off-premises servers, storage and entity-supported and personally owned devices, and IT environment management covering facilities and third-party connectivity, help desk, identity and access management, backup and replication, configuration management, resilience, cyber and information security and IT project management, in roles such as database administrator, systems analyst and the others the booklet describes.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.