Management plans service management around the services offered and their SLAs, operational level agreements or contract provisions, third-party activities, known limitations such as capacity and resource constraints, legal and regulatory requirements, the human, technical, equipment and capacity resources needed and the metrics used to evaluate effectiveness, with service catalogues describing services and dependencies, business line requirements communicated to service management personnel, OLAs as a baseline for third-party SLAs, and coordination with third-party providers.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.