FFIEC IT Examination Handbook
Architecture, Infrastructure, and Operations booklet (June 2021) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook AIO-VI.B.6: VI.B.6 Capacity Management (Architecture, Infrastructure, and Operations)

Management implements capacity management integrated with budgeting and strategic planning that addresses internal factors such as growth, mergers, new products and technologies and external factors such as customer preferences, competitors and market requirements, routinely assesses processing speed, working memory, storage and voice and data bandwidth against baselines, analyses capacity trends and help desk records for capacity-driven incidents, compares projected with actual capacity, tests applications and systems for high-volume demand, meets business line management about future projects, and builds flexibility for future capacity into new technology.

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