FFIEC IT Examination Handbook
Architecture, Infrastructure, and Operations booklet (June 2021) – FFIEC IT Examination Handbook

FFIEC IT Examination Handbook AIO-VI.B.1: VI.B.1 Maintenance (Architecture, Infrastructure, and Operations)

What does AIO-VI.B.1 require?

Preventive maintenance follows a predetermined schedule and the manufacturers' recommendations, computer operators perform only routine maintenance unless authorised because warranties disclaim unauthorised alteration, internal and external maintenance is documented in logs that management reviews, owned or leased equipment is covered by a maintenance or service agreement that details the preventive work, repair services, schedule and repair time frames, and management schedules time and resources for maintenance and coordinates it with the business.

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