EFQM Model 2025
Execution – EFQM Model 2025

EFQM Model 2025 4.3: Delivering the value as promised

What does 4.3 require?

The organisation should put effective and efficient ways of working in place so that it can keep meeting its purpose, strategy and value propositions. Delivery should be designed so it can react quickly and flexibly to changed demands and circumstances without giving up on purpose, strategy, brand or image, and the portfolio should satisfy or surpass what customers expect. Negative social and environmental effects, including the organisation's environmental footprint, should be reduced or prevented, modern technology and digital tools used to run delivery from end to end, and the supply chain managed so customer demand can be met or actively handled.

Maintained by Gerard Blokdyk

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