COBIT 2019
Deliver, Service and Support – COBIT 2019

COBIT 2019 DSS06.04: DSS06.04 Manage errors and exceptions

Errors and exceptions in business processes are managed and their remediation supported, with defined corrective actions carried out and escalation where needed, which assures that the process is accurate and keeps its integrity: errors, exceptions and deviations are reviewed; source documents and transactions are followed up, corrected, approved and submitted again; evidence of remedial action is retained; procedures set who owns each error and exception and how errors are corrected, how they are overridden and how out-of-balance conditions are dealt with; and process errors are reported promptly so root causes and trends can be analysed.

Maintained by Gerard BlokdykControl text last updated

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This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

  • 8.7 Control of nonconforming outputs

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

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