COBIT 2019
Deliver, Service and Support – COBIT 2019

COBIT 2019 DSS01.02: DSS01.02 Manage outsourced I&T services

Outsourced I&T services are run in a way that keeps enterprise information protected and service delivery reliable: contracts and SLAs with third parties that host or supply services reflect the enterprise's information security requirements, as well as its operational, business and IT processing needs and priorities; key internal IT management processes (performance and capacity planning, change, configuration, service request and incident, problem, security, business continuity, monitoring and reporting) are joined up with the providers' own; and independent audit and assurance of the providers' operating environments is planned to confirm that the agreed requirements are being met.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 27001:2022 · 2 controls

  • 5.20 Addressing information security within supplier agreements
  • 5.22 Monitoring, review and change management of supplier services

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Deliver, Service and Support – COBIT 2019

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.