Suitable request procedures are chosen, each service request is checked against defined criteria, approval is sought where needed and the request is fulfilled: entitlement is checked through predefined process flows and, where possible, standard changes; where needed, sign-off on financial and functional grounds is obtained, or predefined approvals are relied on for agreed standard changes; and requests are fulfilled by carrying out the chosen procedure, with self-help menus and predefined models used for items asked for often.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.