COBIT 2019
Deliver, Service and Support – COBIT 2019

COBIT 2019 DSS03.03: Raise known errors

What does DSS03.03 require?

Once a root cause is found, a known-error record is opened, a workaround written up and candidate solutions identified: the known-error record and a suitable workaround are produced without delay after the root cause emerges, and fixes for known errors are found, assessed, ranked and passed through IT change management, weighing a cost-benefit business case together with the urgency of the matter and its effect on the business.

Maintained by Gerard BlokdykControl text last updated

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