COBIT 2019
Deliver, Service and Support – COBIT 2019

COBIT 2019 DSS02.06: DSS02.06 Close service requests and incidents

Satisfactory incident resolution or request fulfilment is verified and the record closed: the affected users confirm the request was fulfilled or the incident resolved satisfactorily within an agreed or acceptable period, and the request or incident is closed.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 27001:2022 · 1 control

  • 5.24 Information security incident management planning and preparation 

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Deliver, Service and Support – COBIT 2019

Query this from an agent

The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.