New ways of working are embedded by tracking the changes made, judging how effective the operation and use plan has been and keeping people aware through regular communication, with corrective measures where needed: process owners take accountability for routine daily operations; successes are celebrated, and reward and recognition schemes reinforce the change; regular communication keeps the change and its adoption in view; performance measurement identifies why adoption is low and corrective action follows; and compliance audits identify why adoption is low and recommend corrective action.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.