Every technical, operational and usage aspect is planned and put in place so that all those who will work in the future-state environment can carry out their responsibilities: an operation and use plan builds on and publicises the quick wins already achieved, deals with the behavioural and cultural side of the wider transition, and strengthens buy-in and engagement, so that stakeholders get the training and other support they need; and the plan is carried out with success measures defined and tracked, including hard business measures and measures of how people perceive the change, with corrective action taken where needed.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.