The organisation understands what the intended change covers and what it will affect, assesses how ready and willing stakeholders are, and identifies the actions that will encourage them to accept and take part: it assesses the extent and effect of the change envisaged, who is affected, how each group will be affected and what involvement is needed from it, and how ready and able the groups currently are to adopt the change; the wish to change is created by identifying and sharing today's pain points, adverse events, risks, customer dissatisfaction and business problems, along with the early benefits, future opportunities and competitive advantage the change brings; the executive committee or CEO issues key messages that show commitment; and senior leaders are visible, set direction, and align, motivate and inspire stakeholders.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.