COBIT 2019
Align, Plan and Organize – COBIT 2019

COBIT 2019 APO11.03: APO11.03 Manage quality standards, practices and procedures and integrate quality management into key processes and solutions

The enterprise identifies and maintains the standards, procedures and practices for its key processes that help it fulfil the intent of the quality management standards it has agreed, consistent with the I&T control framework. Quality management standards, practices and procedures are defined in keeping with the control framework and with enterprise quality criteria and policies. The practices required are built into key processes and solutions throughout the organisation. The costs and benefits of obtaining quality certifications are weighed. The approach is communicated effectively, for example through regular formal training in quality. Quality data are recorded and monitored, and industry good practice informs how practices are improved and tailored. The enterprise regularly reviews whether specific quality processes are still relevant, efficient and effective, and whether quality objectives are being met.

Maintained by Gerard BlokdykControl text last updated

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ISO 9001:2015 · 1 control

  • 8.1 Operational planning and control

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