Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)
Chapter 3: General rules – Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)

Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022) 3.5: Authorised Representatives

Allow a Consumer to appoint an Authorised Representative. Obtain the Customer's authority or an acceptable alternative (letter of authorisation, power of attorney) before accepting the appointment; tell the Consumer the extent of the Representative's power to act; record when and how the appointment was made; provide information and forms on how to appoint; keep records of notified changes of circumstance such as a death or guardianship order; and balance fraud, privacy and security risks against ease of appointment.

Maintained by Gerard Blokdyk

Other controls in Chapter 3: General rules – Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)

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