Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)
Chapter 3: General rules – Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022)

Australia Telecommunications Consumer Protections Code (C628:2019, Variation 1/2022) 3.2: Information quality, communication needs and website accessibility

Any information given or made available to Consumers must be clear and accurate, with nothing material left out, relevant and current, easy to find, and timely where it is actively given. Front-line representatives must be able to communicate effectively in the Supplier's primary operating language; communication must suit the Consumer's needs, including disability. All relevant product terms and conditions must be viewable and downloadable from a website. Web content built after Code commencement must meet the current WCAG Level A success criteria, and older content must be reviewed against the current WCAG when amended.

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