Maintain systems and processes that support the Code obligations. Staff and Sales Representatives must deal with Consumers courteously, fairly and accurately; staff must be trained on the Code obligations relevant to their role and on the supporting systems; appropriate action must be taken against staff who are rude, harassing or misleading; and training, systems and processes must be reviewed regularly against the Code.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.