Australia Standards for Registered Training Organisations 2015 6.5: Clause 6.5 Complaint and appeal records, root causes and corrective action

What else in your programme already covers this

This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Standard 6: Complaints and appeals – Australia Standards for Registered Training Organisations 2015

• 6.1 Clause 6.1 Complaints policy covering the RTO, third parties and learners
• 6.2 Clause 6.2 Appeals policy including assessment decisions
• 6.3 Clause 6.3 Fair, public, acknowledged complaints and appeals with independent review
• 6.4 Clause 6.4 Complaints or appeals taking more than 60 days
• 6.6 Clause 6.6 Enterprise and volunteer RTOs: broad organisational policy