The complaints and appeals policies apply natural justice and procedural fairness at every stage, are publicly available, set out how to complain or appeal, require written acknowledgement and finalisation as soon as practicable, and provide for review by an appropriate party independent of the RTO and the complainant if the process fails to resolve the matter.
This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.