Australia RACGP Standards for General Practices (5th edition) C3.3: Emergency response plan: the practice has a plan for unexpected events such as natural disasters, pandemics, power or IT failure and the unplanned absence of clinicians, covering how care continues and how the team and patients are kept informed

What does C3.3 require?

Disruption is a matter of when, not if. The practice's emergency response plan identifies the events most likely in its setting, such as fire, flood, storm, extended power or internet outage, pandemic disease or the sudden loss of a practitioner, and sets out who does what: contacting staff and patients, relocating or suspending services, protecting records and vaccines, arranging cover and communicating with the public. The plan is known to the team, kept accessible including off site, and tested or reviewed at intervals.