A registered provider implements and maintains a complaints management and resolution system that is appropriate to its size and the classes of supports it provides, acknowledges the role of advocates, including independent advocates, and other representatives, cooperates with and facilitates their involvement for people who want independent support in the process, and meets the NDIS (Complaints Management and Resolution) Rules 2018.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.