Whatever requesters, patients or their families and carers say about the service, whether praise, concern or complaint, is logged and the designated person hears of it. Any exchange hinting that a patient may have been harmed is escalated, examined and put right. Complaints are answered promptly, the complainant learns the outcome, and patients and families are pointed to the health complaints commissioner for their state or territory. Response times, the evaluation made and the improvements that followed are recorded, and the whole body of feedback and complaint handling is mined for lessons about safety and quality.
This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.
Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.
The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.