Australia National Pathology Standards (First Edition 2027) 2.08: Incident management: support the workforce to recognise and report incidents and involve them in review, let consumers and requesters raise concerns, nominate investigators with risk-proportionate timeframes, escalate significant incidents to the designated person, document incidents, investigations, corrective actions and whether risk fell, report to the designated person, workforce and governing body, use analysis to improve, and review the system's effectiveness

What does 2.08 require?

Incidents are captured and learned from. Staff are helped to recognise and report them and sit on the reviews; consumers and requesters have a way to raise concerns and report incidents; named people investigate within deadlines scaled to the patient safety risk; serious incidents go up to the designated person; the incident, the investigation, the fix and the follow-up (including whether the fix lowered the risk) are all written down; the designated person, staff and the governing body get timely reports covering risks found, actions taken and any shift in risk; patterns in incidents feed improvement; and the incident system's own effectiveness is reviewed and improved.