A registered provider must implement and maintain a complaints management and resolution system that is appropriate to its size and the classes of supports it delivers, acknowledges the role of advocates (including independent advocates) and other representatives, provides for cooperation with and arrangements for those who wish to be independently supported in the process, and meets the rules. Non-compliance breaches paragraph 73F(2)(e).
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.