Australia Model Code of Practice: Managing Psychosocial Hazards at Work 3.2b: 3.2 Observe work, review existing information and look for trends

Psychosocial hazards can be found by observing the workplace, the work in practice and how people interact, and by reviewing records: injury, incident and workers compensation records, complaints and investigations, inspection reports, staffing and procurement decisions, work systems and governance documents, duty statements, hours worked, absenteeism and turnover data and exit interviews, health and safety committee records and earlier assessments. Not all hazards produce reported incidents, so extra information is needed. Poor behaviour may be a response to other hazards such as high demand, so also consider whether culture tolerates lower-level harmful behaviours such as name-calling, teasing and sexualised jokes. Trends by task, role or location can reveal design problems. Advice is available from the regulator, industry bodies, unions and specialists.