Internal policies and role-appropriate training help staff identify vulnerability, consider the customer's unique needs, decide how and how far to help the customer engage, and engage with empathy so as not to worsen any mental health condition. Cultural awareness training is given to staff whose regular work involves customers living in remote Indigenous communities. Underwriting and claims processes allow for the difficulty people living far from cities may face in meeting timeframes for documents or assessments.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.